Our commitment to providing the highest levels of service and support.
Our commitment to providing exceptional service and support
Uptime Guarantee
We guarantee that our services will be available 99.9% of the time in any given monthly billing period, excluding scheduled maintenance and events beyond our control.
Available Support
Our support team is available around the clock to assist with any issues or questions you may have via support portal, email, or phone.
In the event of service unavailability, customers are entitled to claim service credits based on the duration of the downtime:
We schedule regular maintenance to ensure the optimal performance and security of our services. Maintenance windows will be communicated to customers at least 24 hours in advance. During these windows, our services may be temporarily unavailable.
Keep contact info up-to-date
Maintain credential security
Report issues promptly
This SLA does not apply to:
We reserve the right to modify this SLA at any time. Changes will be effective upon posting to our website. We will notify customers of significant changes via email.